Stadium Policies

Umbrella Policy

  • Collapsible, non-golf umbrellas are permitted inside Field.
  • Umbrellas may not have metal tips or pointed edges.
  • Umbrellas may be used if, when open, it provides protection only to the guest holding it and does not interfere with other guests' enjoyment of the match or event. Similarly, the open umbrella must not compromise other guests' ability to view the match or event. As such, guests may be asked to close their umbrella if it is obstructing the view of other guests.
  • Large and/or golf umbrellas will not be permitted in Field.

Bag Policy

  • Clutch bags smaller than 5”x8”x1”, diaper bags and medical bags are permitted into – All bags are subject to inspection and may be refused.
  • Guests with medical or childcare needs will be permitted to carry a single bag into Field. Notify a security supervisor as you arrive at the gate.
  • Guests must take prohibited bags either back to their vehicle, or may utilize the Bag check tent outside the Tipico Sportsbook Gate on the northwest corner of the Field.
  • Visit the Bag Policy page.

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Severe Weather Policy
Severe Weather Policy

Shelter During Severe Weather

  • We ask that you move out of your seat and into the nearest concourse location in a calm and orderly fashion. Please follow the instructions of the security and experience team personnel. We will continue to provide further updates for tonight’s event as they become available.

Re-Entry Policy

  • There is a no re-entry policy for all Field events.

Need Assistance?

  • If you need assistance please find your nearest Experience Team member or visit the Guest Services Center, located behind Section 112 on the Main Concourse.

Rescheduling Policy

  • In the event that the original match is rescheduled, the original ticket will be valid for the rescheduled event date. The Columbus Crew will inform the original purchaser of the rescheduled match in a timely fashion. Major League Soccer reserves the right to change the date and start time of the event for the safety and security of the players and fans. No such change shall entitle the ticket holder to a refund.